Questions
(1) - Why are some of my RF Keypads are not responding?
(2) - What entitlements do I get by having a support subscription?
(3) - My participant list isn’t working properly…
(4) - Why do I need to activate my software in ‘evaluation mode’?
(5) - Where can I find my TurningPoint User Guide
(6) - I have received my activation code, but I’m not sure how to load it onto my receiver?
(7) - I am trying to activate my software over the internet but a keep on receiving a message that I am unable to contact the Turning Point Activation Server
(8) - I have installed and activated by software, but my keypads aren’t working?
(9) - How do I aggregate two licence codes (i.e. code on receiver and code on a laptop)?
(10) - What happens when my timed licence expires?
(11) - How do I aggregate ResponseCard® IR and RF?
(12) - How do I assign points or a correct answer?
(13) - Why can’t I install or activate TurningPoint?
(14) - What is TurningPoint demonstration mode?
(15) - Which devices are compatible with TurningPoint?
(16) - How do I set up the response devices?
(17) - Where should I place the Infra-red receiver for best coverage?
(18) - What is the range the Radio RF Receiver?
(19) - Why can’t the Response Device Wizard find the receiver on the correct COM port?
(20) - When running the presentation, why don’t the graphs appear unless I advance to the next slide and then go back?
(21) - How do I clear data from a session or slide?
(22) - How do I save a session?
(23) - How do I make a report with the data from my session?
(24) - How do I set a correct answer?
(25) - Why don't my infra-red keypad numbers match up with the numbers on my response grid?
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(1) Question
Why are some of my RF Keypads are not responding?
Answer
LED flashes orange when pressing a button to vote:
There is no question open to respond to. Make sure a question is open in power point show mode and has been reset.
LED flashes orange and displays red:
The keypad is not transmitting on the correct channel. Find out what channel the receiver is receiving on and change the transmitting channel to that number
The keypad is not within range of the receiver. Move closer
LED displays red when a button is pressed:
Check the batteries are seated in the terminals correctly and there is not dust.
Change batteries.
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(2) Question
What entitlements do I get by having a support subscription?
Answer
In addition to having telephone and email access to KEEpad Technical Support staff, your support subscription also entitles you to receive FREE UPGRADES of our TurningPoint® software, as well as access to many other services offered by KEEpad. When new software is available, you will be contacted by KEEpad to let you know.
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(3) Question
My participant list isn’t working properly…
Answer
There are a few areas that you can check to see that you have setup your participant list correctly. Please send an email to support@keepad.com and request a copy of the 'Supplemental Participant List guide'.
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(4) Question
Why do I need to activate my software in ‘evaluation mode’?
Answer
The software is activated in evaluation mode to allow you to install it onto multiple computers, your keypad licence information is stored separately (usually on your ResponseCard® Receiver). When you plug your receiver into your computer, the licence capacity on your receiver is what tells the system how many keypads you can use.
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(5) Question
Where can I find my TurningPoint User Guide
Answer
The user guide is installed with your TurningPoint software, to access it, simply go to the Start Menu, Programs, TurningPoint, then select the TurningPoint User Manual
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(6) Question
I have received my activation code, but I’m not sure how to load it onto my receiver?
Answer
Open TurningPoint and then plug in your receiver and run through the ‘Found New Hardware Wizard’ to install your receiver. Once that is done, click on the TurningPoint logo on the toolbar (it’s the first button). Select the activation method that you want to proceed with (either telephone or internet), and then choose to install the license on your ResponseCard Receiver. Click Next and select “I have purchased a license of TurningPoint” and click next. Fill out the details on the screen and click next and follow the prompts to complete the activation. NOTE: If you selected to activate by telephone, you will need to call KEEpad on 1800 463 249 to complete the activation.
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(7) Question
I am trying to activate my software over the internet but a keep on receiving a message that I am unable to contact the Turning Point Activation Server
Answer
Some networks do not let Turning Point contact the server due to firewall and proxy settings. Please select activate by phone and contact KEEpad
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(8) Question
I have installed and activated by software, but my keypads aren’t working?
Answer
You need to check that you have selected the correct keypad in the hardware wizard.
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(9) Question
How do I aggregate two licence codes (i.e. code on receiver and code on a laptop)?
Answer
All you need to is plug in the receiver. Turning Point will automatically aggregate them for you.
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(10) Question
What happens when my timed licence expires?
Answer
If your licence has expired, you will only be able to use 5 keypads. You can re-activate your licence by contacting KEEpad and requesting a new activation code for an additional timed or un-timed code.
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(11) Question
How do I aggregate ResponseCard® IR and RF?
Answer
It’s very simple… all you need to do is select the keypad range for each of the IR and RF receivers through the ‘lightning bolt’ in the TurningPoint Toolbar.
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(12) Question
How do I assign points or a correct answer?
Answer
Once you have setup your interactive slide, all you need to do is highlight the answer that you want and right-click then select a TurningPoint option (correct, incorrect, set a point value).
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(13) Question
Why can’t I install or activate TurningPoint?
Answer
You must be the local administrator to install TurningPoint for the first time. Login to the computer with the administrative username and password. If you have a dongle, it should not be plugged in during installation or activation. Remove it while installing and activating TurningPoint. Find more information about installing TurningPoint in the TurningPoint User Manual - Chapter 1: About TurningPoint.
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(14) Question
What is TurningPoint demonstration mode?
Answer
When set in demonstration mode, TurningPoint allows you to author presentations or review results only. Demonstration mode is not designed for polling, with the exception of allowing you to test up to five keypads. NOTE: Demonstration mode is over-ridden when you plug in a licensed dongle or receiver that contains an activation code.
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(15) Question
Which devices are compatible with TurningPoint?
Answer
The ResponseCard® IR, ResponseCard® XL and ResponseCard® RF keypads from Responsive Innovations are products that are optimally suited for use with TurningPoint. Users also have the option of using vPad, an application for using a virtual keypad. Other keypads supported are the Fleetwood family of Reply radio keypads, PRS infrared keypads, Hitt and CPS Infrared keypads.
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(16) Question
How do I set up the response devices?
Answer
The Response Device Wizard guides you through the setup of the response devices to be used and to test the communication between the response devices and TurningPoint. From the TurningPoint toolbar, select the Display Response Device Wizard button, which looks like a lightning bolt. Find more information about the Response Device Wizard in the TurningPoint User Manual - Chapter 4: How to set up Response Devices
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(17) Question
Where should I place the Infra-red receiver for best coverage?
Answer
Because the IR device uses infrared technology and line-of-sight communication, place it in a central location in the front of the room where it is high enough for everyone to see. The effective range of an IR device receiver is about 30 metres. You will need to install one receiver for every 80 participants.
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(18) Question
What is the range the Radio RF Receiver?
Answer
The effective range of an RF receiver is about 70 metres. A single receiver is sufficient for up to 1000 keypads. Additional receivers can be added to allow for more keypads. Radio frequency does not rely on line-of-sight communication, when the receiver is connected, the participant simply had to press (and release) a button on the keypad to send a response.
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(19) Question
Why can’t the Response Device Wizard find the receiver on the correct COM port?
Answer
If you are using a Keyspan adapter (USB to serial), then you must install the Keyspan software. To download the software, first disconnect the Keyspan adapter from the computer. Then, go to the Keyspand Web site and http://www.keyspand/com/ and follow the instructions to download. If your Keyspand adapter was connected during installation, then you need to remove the software, disconnect the adapter, and install it again.
Check to make sure the hardware is connected by unplugging the receiver and plugging it back in. Run the Response Device Wizard again.
If you are using a PDA or other device (eg. mobile phone software), make sure that it is not using the COM port.
Find more information about the Response Device Wizard in the TurningPoint User Manual - Chapter 4: How to set up Response Devices.
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(20) Question
When running the presentation, why don’t the graphs appear unless I advance to the next slide and then go back?
Answer
The animations in the charts vary between Office 2000 and Office 2003. It is likely that Microsoft Office has been upgraded since TurningPoint was installed. Uninstall TurningPoint and then reinstall it.
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(21) Question
How do I clear data from a session or slide?
Answer
From the TurningPoint toolbar, select the Reset menu, and then select Session or Current Slide from the menu. Find more information about working with sessions in the TurningPoint User Manual - Chapter 6: How to Run a Presentation Session.
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(22) Question
How do I save a session?
Answer
From the TurningPoint toolbar, select the Save Session button which looks like a disk. A window opens allowing you to select a file name and location. Save the file in the Sessions folder, located at My Documents> TurningPoint> Sessions. Find out more information about saving a session in the TurningPoint User Manual - Chapter 6: How to Run a Presentation Session.
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(23) Question
How do I make a report with the data from my session?
Answer
TurningPoint enables you to create several types of reports. Find more information about working reports in the TurningPoint User Manual - Chapter 7: How to use tools.
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(24) Question
How do I set a correct answer?
Answer
Highlight the correct answer with your mouse and then right-click and select Set as correct answer from the TurningPoint menu.
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(25) Question
Why don't my infra-red keypad numbers match up with the numbers on my response grid?
Answer
This is due to the keypad type being selected as Fixed ID rather than Programmable ID in the Hardware Wizard settings . All you need to do to rectify this, is click the lightening bolt, restart the hardware wizard and follow the set up prompts until you reach the screen that asks you to set your keypad range. In the white box, ResponseCard FIXED ID would be evident. To change this, simply right click on the text and select ResponseCard PROGRAMMABLE ID from the drop down menu.
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