TurningPoint for PC Frequently Asked Questions

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The following FAQs have been provided for your convenience.

If you have additional support questions, please feel free to contact Keepad Interactive Customer Support on 1800 463 279 (within Australia) or +61 7 3440 8000 or fill in our Support Email Form.

You do not need a license to install and author content using TurningPoint on multiple computers. TurningPoint software is available for download at www.keepad.com free of charge. However, in order for TurningPoint to receive participant responses to an interactive polling session, each computer will need a licensed receiver plugged in. (The licence is loaded onto the receiver at the time of purchase or when you upgrade your licence).

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If you have upgraded the software from TurningPoint 2006 to TurningPoint 2008, your receiver will need a 2008 license code.
Please call Customer Support on 1800 463 279 (within Australia) or +61 7 3440 8000 for further assistance.

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If you are not receiving responses, check the following settings and programming.

Check to see if your receiver is registering in TurningPoint.

1. Select Tools from your TurningPoint toolbar.
2. Select Settings.
3. Select Response Device.
4. The receiver will be displayed in the right hand pane. It will list the receiver ID, version and channel.
5. Note the Channel Number. (The default channel is channel 41).

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Make sure your ResponseCard RF is on the same channel as your receiver.

1. On the ResponseCard RF press Go.
2. While the light is flashing red and green promptly enter the two digit channel number.
3. Immediately press Go again.
4. The light should turn solid green, if it does not please repeat the process.

Make sure your ResponseCard XR is on the same channel as your receiver.

1. Press Menu.
2. Arrow down to Change Channel (use the Yes button for down and the No button for up).
3. Press Enter.
4. Type in the channel number.
5. Press Enter.

NOTE: The ResponseCard IR does not use channels.

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If you do not wish to display the chart in your presentation, follow the below steps to set the presentation to Review Only. This will keep the charts from populating during the presentation. However you will still be able to see charts in thumbnail view. You will also have the option of returning to the slide to reveal the chart during presentation if you decide to reveal the results to your audience. (This option is only available for PC).

1. Select Tools from the TurningPoint toolbar.
2. Select Settings.
3. Select Presentation.
4. Make sure the All Settings radio button is marked.
5. On the right hand pane, scroll to Chart Options.
6. Scroll to Review Only.
7. Change to True.
8. Select Done.

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TurningPoint allows you to modify the colours displayed on your chart.

1. Select Tools from the TurningPoint toolbar.
2. Select Settings.
3. Select Presentation from the left pane of the Settings window.
4. Make sure the All Settings radio button is marked.
5. On the right hand pane, scroll to Chart Options.
6. Select Chart Colours.
7. Select User Defined.
8. Select the colour next to Chart Colour 1.
9. Select a new colour from the pop up box.
10. Repeat steps 8 and 9 until you have completed your colour changes.
11. Click Apply All.
12. Click Done.

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Yes, you can convert existing PowerPoint slides in to TurningPoint slides.

1. Confirm that the existing slide is in Title/Text layout for Office 03 or Title/Content layout for Office 07.
2. Select Insert Object from the TurningPoint toolbar.
3. Select Chart from the dropdown menu. This will insert a chart into your existing slide converting it into an interactive response slide.

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To save the session data file, select the Disk icon on your TurningPoint toolbar.

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TurningPoint will allow you to link the participant list after the presentation if the original session was run using the Auto setting for the participant list.

1. Select Continue Prior session from the TurningPoint toolbar.
2. Select the session.
3. Select the desired list from the Participant List choices.
4. Save the session with a new name.
5. This will add the list to the newly saved session.

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• Include a Team Assignment slide in your presentation. (The Team Assignment slide is found under Insert Slide on the TurningPoint toolbar).
• If you are using a Participant List to assign teams, check to make sure you have assigned the teams by placing a check mark in the appropriate box when the groups are created in the list. Additional information and instructions for Team Leader Boards can be found in the TurningPoint User Guide. Visit: http://www.keepad.com/user_guides.php

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Questions must have a point value assigned and must have an answer marked as correct in order to award points.
Teams also must have a positive point value in order to appear on the board.

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• If the setting is Responses, the calculation is:
  Total number of correct team responses/ Total number of team responses * Point Value.
• If the setting is Devices, the calculation is:
  Total number of correct team responses/ Total number of team devices * Point Value.

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1. Launch TurningPoint.
2. Select Tools from the TurningPoint toolbar.
3. Select ResponseWare.
4. Enter your ResponseWare username and password.
5. Select Login.
6. Select Close.

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If the TurningPoint toolbar is not displaying after you have closed all applications and opened TurningPoint from the icon on the desktop or the start menu; you will need to follow the below steps to check if TurningPoint has been disabled.

Microsoft Office 2003 1. Click on Help on the PowerPoint toolbar. 2. Select about PowerPoint. 3. Click disabled items. 4. Click Enable TurningPoint. 5. Close PowerPoint then reopen it from the TurningPoint icon and check if the TurningPoint toolbar displays.     back to top ^

Microsoft Office 2007 1. Click the Microsoft Office Button 2. Click the PowerPoint Options button. 3. Select Add-ins from the left hand side. 4. Check if TurningPoint is listed in the Disabled Application Add-ins list. 5. Select Disabled Items from the Manage drop down box at the bottom of the window, and then click Go. 6. Select the add-in and click Enable. 7. Click Close. 8. Close PowerPoint then reopen it from the TurningPoint icon on the desktop and check if the TurningPoint ribbon displays.

The issue is a result of the current regional and language setting not matching with the language version of Microsoft Office installed on the computer. This can be resolved using the following steps.

1. Close all applications.
2. Check the language that Microsoft Office is installed in.
3. Open Windows Control Panel.
4. Open Regional and Language Options.
5. Select the language that corresponds with the language of Microsoft Office.

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If Office has been installed after TurningPoint you will need to uninstall and reinstall TurningPoint because the file structure between the two versions of Office is very different.

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Currently TurningPoint will not function properly in Office 07 if the presentation includes links to outside content (videos). This is a memory issue with Office 07 that is exacerbated by the presence of an add-in.

This issue can be resolved by running the presentation on Office 03 or embedding the videos into the PowerPoint presentation.

Additional information and instructions can be found on the TurningPoint User Guides page.

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