TurningPoint ResponseWare for Students Frequently Asked Questions

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The following FAQs have been provided for your convenience.

If you have additional support questions, please feel free to contact Keepad Interactive Customer Support on 1800 463 279 (within Australia) or +61 7 3440 8000 or fill in our Support Email Form.

ResponseWare is a solution that allows students to use web enabled devices such as laptops, iPhone™, iPod touch® or BlackBerry® to respond to interactive questions during class.

ResponseWare requires one of the following user interfaces:

• Web browser to access www.rwpoll.com
• ResponseWare App. for iPhone or iPod Touch
• ResponseWare App. for BlackBerry

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• Apple® iPhone™
• Apple® iPod touch™
• BlackBerry® smartphones
• Netbooks, Laptops or Desktops
• Windows Mobile® devices
• Web-enabled mobile phones that support one of the following web browsers: Internet Explorer® 7 or higher, Firefox® 2 or higher Netscape® 8 or higher or Safari® 3 or higher

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Before you start you will need to decide if you prefer use the web browser-based ResponseWare interface (www.rwpoll.com) or one of the ResponseWare applications available for iPhone™, iPod touch® and BlackBerry® devices.

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The ResponseWare App. is FREE to download from the following locations:

• iPhone and iPod Touch – iTunes or Apple App Store
• Blackberry - https://www.rwpoll.com/download.aspx

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No. A ResponseWare software license has been purchased by your institution for you.

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Yes. ResponseWare requires Internet access in order to send and receive data to the interactive presentation.

If you do not have access to a Wi-Fi network you will need a data plan on your phone.

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If you use your data plan to connect to the 3G network, standard data charges will apply. It is recommended that you use a local Wi-Fi network to avoid charges from your mobile phone provider.

Please contact your service provider for information on data usage pricing. It is the responsibility of the user to monitor their usage to avoid charges which may be incurred if the plan's data allowance is exceeded. (Keepad Interactive is not responsible for any mobile phone service or usage charges).

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1. Using a web browser, go to http://www.rwpoll.com.
2. Select Manage Account.
3. Select Create Account.
4. Review the Privacy Agreement and Terms of Use. If you agree to the terms, select Agree.
5. Select the check box beside “I have not purchased a license, but would still like to create an account.”
6. In the Create Account section, enter your email address, password and secure text.
7. Select Create Account.
8. Confirmation will be displayed that the account was successfully created and the Device ID will display. You will also receive an email at the registered email address with your password.
9. Select Continue.

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1. Using a web browser, go to http://www.rwpoll.com.
2. Select Manage Account.
3. Log into your ResponseWare account by entering your email address and password.
4. Select Change Password.
5. Enter the requested information in the fields provided.
6. Select Change.
7. Confirmation will display that your password has been successfully changed.
8. Select Continue to return to your account home page.

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The ResponseWare Device ID is a unique 8 character identifier that is created when you set up your ResponseWare account using www.rwpoll.com.

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Your unique Device ID will be generated when you create a ResponseWare account at www.rwpoll.com.

ResponseWare – iPhone, iPod touch, BlackBerry
Once you have created a ResponseWare account the Device ID will be visible to you on the home screen when you launch the ResponseWare application.

ResponseWare – browser
1. Go to www.rwpoll.com.
2. Select Manage Account.
3. Log into your account.
4. The Device ID is located at the bottom of the page.

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Using ResponseWare Application for iPhone and iPod touch®

1. Select the ResponseWare application on your device.
2. Select the Identify Myself As field.
3. Enter your First Name and Last Name.
4. Select Save.
5. Select the Session to Join field.
6. Enter the Session ID provided by the presenter and select Join.

Using ResponseWare Application for BlackBerry

1. Select the ResponseWare application on BlackBerry.
2. Select Join Session.
3. Enter the Session ID provided by the presenter.
4. Enter your First Name and Last Name. (If requested).
5. Select Save User Info

Using Web-based ResponseWare (www.rwpoll.com) on your Laptop, Netbook, Desktop, or Mobile Phone

1. Using your web-browser, go to www.rwpoll.com.
2. Enter the Session ID.
3. Click Join.
4. Enter your First Name and Last Name. (If requested).
5. Click Continue.

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1. Questions will display on your device as they appear on the presenter’s screen.
2. Submit your answers by selecting your answer choice or choices.
3. You may change your answer, while the voting is open, by making another selection.
4. Once voting is closed the results are displayed.

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The Session ID is a unique number code associated with an interactive polling session. It will be provided to you at the beginning of the lecture. Typically the Session ID is listed on the presentation screen.

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No, the information entered from the last session will be stored in your device. If you are using the same information each time, you do not need to re-enter. For web-based ResponseWare users, your information will not be stored if you clear the cookies in your browser settings.

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Using ResponseWare Application for Either iPhone or iPod touch

You have the ability to store the user name and password to the phone. You will need to select the Join As field to log on each session unless you have cleared the cookies in your browser settings.

Using Web-based ResponseWare (www.rwpoll.com) on your Laptop, Netbook, Desktop, or Mobile Phone

You can force your web browser to remember your email address. However you are required to enter your password for each interactive session.

NOTE: It is not recommended that you store your User Name if you are using a shared computer (computer lab setting).

To enable your web browser to remember you email address:

1. Click Manage Account.
2. Enter your email address and password.
3. Check the box to Remember My Email.
4. Click Login.

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ResponseWare – iPhone or iPod touch

If you have access to an internet connection, unlock your device, and ResponseWare will rejoin the interactive polling session automatically.

ResponseWare – BlackBerry

Refresh the session to rejoin the interactive polling session.

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ResponseWare – iPhone or iPod touch

• Internet connectivity
• A web browser that supports AJAX, JavaScript™ and HTTP requests such as:
  • Internet Explorer® 7 or higher
  • Firefox® 2 or higher
  • Netscape® 8 or higher
  • Safari® 3 or higher

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ResponseWare – iPhone or iPod touch

• iPhone or iPod Touch OS 2.0 or higher
• Wi-Fi or cellular connection (for optimum performance, a Wi-Fi connection is recommended)

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• BlackBerry OS version 4.2.0 or higher
• Wi-Fi or cellular connection (for optimum performance, a Wi-Fi connection is recommended)

NOTE: If you are experiencing connection issues on your Blackberry, it is possible that your carrier may require an APN setting to use ResponseWare on your mobile device. Please consult with your carrier for the APN that will allow you to access port 80.

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Additional information and instructions can be found on the TurningPoint User Guides page.

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