The following FAQs have been provided for your convenience.

If you have additional support questions, please feel free to contact Keepad Interactive Customer Support on 1800 463 279 (within Australia) or +61 7 3440 8000 or fill in our Support Email Form.

The eBeam Edge should be placed on the far right or left side of the projected image, with a 4.8cm space between the receiver and projected image. Make sure the eBeam receiver is centered vertically, and parallel to the edge of your image.

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The eBeam Edge can be mounted using the Command Adhesive backing on any flat surface for the strongest hold. If you are using a board that is magnetized, the Edge can be mounted without using the Command Adhesive backing for a less permanent hold.

To mount using the adhesive backing: Peel the Command Adhesive backing from the eBeam receiver. Place your eBeam Edge in the desired location, press firmly and hold.

To mount using a magnetic surface: Remove the metal mounting bracket from the back of your eBeam Edge. Place your eBeam Edge in the desired location on your magnetized surface.

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The maximum active capture area supported is 275 x 152cm. The minimum active capture area supported is 43 x 28 cm.

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In order to participate in an eBeam meeting, you must be on an Ethernet network using TCP/IP protocols and have a valid IP address.

You can participate in a meeting by downloading eBeam software even if you don't have your own eBeam Edge receiver. You can also log in through the web using the latest Microsoft Internet Explorer version on PC or Safari on Mac OS X.

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The button allows you to activate the calibration screen with one single push. If you decide you want to exit the calibration screen, just press the button again to escape. A LED ring surrounds the button which will glow green when the receiver is connected to a computer using the USB cable. If you are connected through Bluetooth this ring will glow blue.

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The eBeam Edge works with Bluetooth, however you must be using a Bluetooth-enabled eBeam Edge in order for your system to work.

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Yes, all Bluetooth enabled receivers also have the ability to work in USB mode.

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There are three suggested methods to extend the eBeam Edge receiver's connection to the computer. eBeam Edge is also available as a Bluetooth enabled receiver and has a range of up to 10 meter.

USB Extender Cable: The first, and most straightforward way is to use an "active" USB extension cable. An active cable has special electronics to sustain the data signal, so you won't lose any capture speed from the eBeam receiver back to your computer. A single extension will offer 15 additional meter. Most manufacturers claim that you can connect up to four active extension cables, plus the original device cable, for a total of approximately 24 meter.

USB Hubs: The second way is to use passive USB cables with USB hubs. There are two types of hubs: USB powered and self powered. The self powered hub has a power cord that needs to be plugged in, while the USB powered hub runs using power supplied by the computer. In general, it's recommended that only self powered hubs be used wherever practical. The USB powered hub may only power a maximum of one hub, so you would need to alternate between the various ports as you go and may need to manually opem the USB port. The self powered hub powers all available ports which facilitates switching eBeam connections.

Put your eBeam on your network: The most complex option, but the only one that will allow you to extend the reach of the device beyond 24 meter (to any location within your network), is the Keyspan USB Server. This server will allow you to put a USB device on a network, which can then be accessed by any computer on that network. It plugs into your network with a standard network cable and provides four standard USB ports. When you plug the eBeam into one of the ports, the receiver becomes available on the network and can be connected to any computer with eBeam software on it. There is a driver you will need to install on each of the computers for the USB server, but it is a small file (0.84 MB) and has a Quick Connect function accessible from the system tray. It will also be necessary that each user close the connection to the eBeam before another user can open it.

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For a fully interactive classroom or conference room experience, eBeam Edge can be paired with products such as the eBeam Focus document camera and the eBeam Inscribe wireless tablet.

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To find out which firmware version your receiver is using, check out the firmware support page.

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Since the eBeam system is equipped with a digital signal processor, it can be upgraded with new firmware. Check your firmware version and upgrade as necessary.

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eBeam receivers were designed to retrofit existing whiteboards, so it is compatible with all types of boards. If you're starting from scratch, though and are looking for a new board, the most important decision make is your own personal preference. Think about how you are going to use the board and what is important to you, then speak to a whiteboard professional who can make sure all of your needs are met.

The most important thing to keep in mind regarding the eBeam system is to make sure that your whiteboard isn't too recessed into a frame. The system works by picking up ultrasonic waves emitted fromthe pen, so if the frame of your board is too thick, the waves will bounce off of it and will send intermittent signals back to the receiver. The second most important thing is to have a surface rigid enough to activate the pen. It requires about the same amount of tension as a ballpoint pen, so we don't suggfest using a projection screen. They allow too much give, and you could risk creasing the screen.

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The Interactive Stylus behaves exactly like the mouse attached to your computer. The tip of the pen is used to perform mouse left-click operations so you can navigate and annotate your desktop.

The larger top button is used to perform right-click operations. The smaller bottom button is used to hide and display the Tool Palette in the projection image area. Both buttons can be programmed for different functions if desired.

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To change the functions, select Options > System Preferences > Projection Tab from the Taskbar Menu in the system tray.

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The battery cap unscrews counter-clockwise, allowing you to insert or replace the AAA battery.

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