eBeam Frequently Asked Questions

Printer Friendly Version

The following FAQs have been provided for your convenience.

If you have additional support questions, please feel free to contact Keepad Interactive Customer Support on 1800 463 279 (within Australia) or +61 7 3440 8000 or fill in our Support Email Form.

The eBeam Pod is 15cm (width) x 15 cm (height) x 4cm (depth).

back to top ^

Windows:

Windows 2000, XP, Server 2003 or Vista Pentium II, 400 MHz processor or better

Mac:

Mac OSX 10.4, 10.5 or 10.6

Linux:

Ubuntu 9.04 / OpenSUSE 11.1

General requirements:

Available USB Port

Screen Recording Requirements:

Pentium IV, 1.4 GHz processor or better 512mb memory available

eBeam Data Conferencing:

All users wanting to share or participate in an eBeam meeting must be on an Ethernet network using TCP/IP protocols and each computer must have a valid IP address.

Users on a network can participate in a meeting by downloading the free eBeam software, even if they don't have their own eBeam systems. They can also log in through the web using the latest version of Netscape Communicator or Microsoft Internet Explorer on PC or the latest version of Safari on Mac OS X.

If you experience any trouble using the web-based meeting feature, please get the latest version of Sun Java for PC, or run Software Update from Mac OS X's Apple Menu and install any applicable updates to Java.

back to top ^

Keepad Interactive offers 60-day support from the date of purchase. Keepad also offers extended Support Packages for eBeam. The hardware warranty provided with eBeam is 24 months – warranty up-lifts are also available on request. If you require more details on extended warranty or support packages, please contact sales@keepad.com or fill out the Contact Us form for more information.

back to top ^

Handwriting recognition is provided with every eBeam Projection and Complete Kit.

Handwriting Recognition does not work with eBeam Capture (Whiteboard).

back to top ^

Yes – the eBeam Pod can simply be mounted to the front side of a rear projection system.

back to top ^

Yes, the eBeam Pod can be firmware upgraded as new releases become available. Please contact support@keepad.com for more information.

back to top ^

Currently, eBeam Bluetooth systems are only one to one (e.g. One PC to One Pod).

back to top ^

eBeam is designed to work with any existing whiteboards, however if you wish to start from scratch we recommend using a “low-gloss” whiteboard (minimal reflection and glare from the whiteboard) which will also allow the easy removal of dry-erase marker annotations. For best results a size of 2.4m across or longer is recommended. Keepad will happily recommend and supply a whiteboard to suit your individual circumstances.

back to top ^

Yes, eBeam will work on a variety of flat rigid surfaces. Generally, if you don’t have a whiteboard you will not be able to use dry-erase markers, so in most cases we recommend using eBeam Projection and a data projector to create digital ink. In that scenario, eBeam will work on various glass surfaces such as the type commonly used in boardrooms with coloured backing (also known as “glass whiteboards”). You can even get good results on a standard flat wall!

back to top ^

This is not a recommended surface, as it is not rigid – each time the stylus touches the screen it will ripple and make operating quite tricky. For drop-down screens we recommend a Wacom Interactive Pen Display, which allows you to perform all the annotation & control functions of an Interactive Whiteboard using a PC-monitor-sized touch-screen which is then projected onto the drop-down screen.

back to top ^

The eBeam Bluetooth has a range of 10 metres if using the included USB Bluetooth Adapter. Other Bluetooth Adapters may have a different range. In some cases, your physical surroundings can also have an impact on Bluetooth performance.

back to top ^

The easiest way to extend the cable is to add in an “Active USB Extender Cable” which Keepad is happy to supply. Generally, you can double the cable length using this method.

If you need to cover a very large distance, we recommend the use of a “USB over CAT5 Booster” which uses a standard computer network cable to cover distances up to 60 metres.

back to top ^

Unfortunately, the eBeam USB Pod cannot support Bluetooth technology.

back to top ^

back to top ^

The dry-erase marker sleeves and the interactive eraser use C-Cell watch batteries (CR2032) and the Interactive Stylus uses AA.

back to top ^

Yes. Using other pens can damage the dry-erase marker sleeves and will most likely cause the system to not function correctly. Keepad can supply replacement markers along with eraser replenishments and other “consumable” part replacements. They are usually also available from general office supply outlets if preferred.

back to top ^

Unfortunately, this is expected behaviour. The User Account Control mechanism has been built-in to Windows to reduce the ability of remote attacks to control a system. Only a standard mouse or keyboard connected directly to the computer can be used on UAC dialog boxes.

back to top ^